I want to make sure you get the actual product you asked for, and if my supplier sent you the wrong tea, I will gladly send you the right one at no cost. So please do get in touch with me at tinglestea at byjenfinelli.com if you have any issues. Here’s the situation, in more detail:
Damages and issues
Please inspect your order when you get it and contact me immediately if it’s the wrong tea so that I can show my supplier and make it right. Send me pictures so I can send them to my supplier, please! I’m not sure how tea can be damaged, but if you have pictures of a crushed or otherwise unusable or unsanitary package, send those, too. I’ll send you the right tea at no cost.
Exceptions / non-returnable items
Because of COVID-related issues with consumable items such as tea, I can’t take back any tea. In fact, I can’t take any returns at all for anything perishable, custom, personal care, or otherwise not really safe to return.
I do offer refunds on digital products. Email me and I’ll refund you in full. For tea, I’ll notify you once my supplier and I have gone over your photos. If approved, you’ll get the right tea sent you right away–OR you can have a refund (not both, obviously). I’ll refund you on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.